Impact Program Governance for Public Good — Water Sector

Utilities that serve the public deserve systems that account to it.

A share of every enterprise engagement funds our work with water utilities and Water Service Providers (WSPs) in underserved and marginalised areas — bringing the same governance discipline, IT baseline assessments and AI-enabled automation we deliver to enterprise clients to the institutions that keep water flowing but can't afford to buy that capability themselves.

Partner With the Program See the Governance Gaps
Water utility infrastructure and smart metering in an underserved community
Governance advisory, IT assessment and billing automation for public water utilities.
Funded byEnterprise engagement profits & grants
Delivered throughGovernance advisory + AI-enabled technology + training
OutcomeTransparency, accountability, sustainability
CASE FILE — GOVERNANCE REVIEW

What actually goes wrong inside community water utilities and WSPs

These aren't hypothetical risks — they're the recurring findings across baseline assessments of small and mid-sized water utilities and Water Service Providers. Most of them are governance failures before they're technology failures, which is exactly why an equipment donation alone rarely fixes anything.

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01

Board and management oversight that exists on paper but has no real decision rights, reporting lines, or financial accountability in practice.

FINDING
02

Non-revenue water lost to both technical leakage and commercial gaps — illegal connections, meter tampering, under-billing — with no system distinguishing one cause from the other.

FINDING
03

Manual, paper-based billing and revenue collection with no audit trail, making revenue leakage nearly impossible to trace after the fact.

FINDING
04

WASREB and regulatory reporting completed reactively before a deadline, rather than produced continuously from systems that already track the data.

FINDING
05

No formal asset management or infrastructure investment plan, so maintenance is reactive and capital planning has no evidence base.

FINDING
06

Customer data and billing systems digitised with no cybersecurity posture behind them — a growing risk as utilities move onto M-Pesa and bank-integrated payment rails.

FINDING
What We Do — Water Sector

From governance gap to a utility that runs on evidence

Every water utility or WSP we work with goes through the same disciplined sequence — evaluated first, resourced second, trained throughout, and automated last, so the systems we hand over keep running after we leave.

01

Governance Advisory

We work with utility boards and management to establish clear accountability structures — decision rights, reporting lines and financial oversight — so technology has sound governance to sit on.

  • Board & management governance review
  • Accountability & reporting structures
  • Policy & compliance alignment
02

IT & Governance Baseline Assessment

A structured evaluation of the utility's ICT environment and governance maturity — establishing exactly where systems, controls and reporting fall short before any equipment or software is deployed.

  • ICT infrastructure & equipment audit
  • Governance maturity scoring
  • Billing & revenue-collection gap analysis
03

Capacity Building & Training

IT equipment donations paired with hands-on training, so utility staff can run and maintain their own systems long after the engagement ends — not depend on us indefinitely.

  • IT equipment donations
  • Staff systems & governance training
  • Board & management capacity building
04

Billing & Communication Automation

M-Pesa and bank-integrated billing automation that closes revenue leakage, paired with customer communication systems that keep consumers informed and utilities accountable.

  • M-Pesa & bank-integrated billing automation
  • Automated revenue & consumption reporting
  • Customer communication systems
How We Work

The same evidence trail, adapted for public utilities

01 / Assess

Baseline Assessment

Evaluate ICT infrastructure, governance maturity and billing & revenue-collection gaps on site.

02 / Resource

Equip & Advise

Donate IT equipment and set governance structures the utility's board and management can sustain.

03 / Train

Build Capacity

Train staff and management on the systems and governance practices they'll be running day to day.

04 / Automate

Automate & Sustain

Deploy M-Pesa & bank-integrated billing automation and communication systems, then hand over a utility that can run transparently on its own.

On the Ground

Water Sector Impact Program in practice

Water Sector Impact Program engagement on the ground
Baseline assessment underway at a partner water utility
Staff training session as part of the Water Sector Impact Program
Staff training on systems and governance practices
Capacity building and equipment handover for a water utility
Capacity building and IT equipment handover

Partner With Us

Governance advisory, IT baseline assessments and billing automation for underserved communities.

Know a water utility or WSP that needs this?

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